Professional Refund Policy

Last Updated: 10/7/2025

1. Refund Eligibility

You may be eligible for a refund under the following conditions:

• Request made within 30 days of service purchase
• Service has not been fully delivered or completed
• You are not satisfied with the quality of our consultation
• Technical issues prevent service delivery

2. Non-Refundable Services

The following services are not eligible for refunds:

• Emergency utility services already provided
• Completed utility bill analysis reports
• Services used for more than 30 days
• Third-party fees or charges
• Services terminated due to policy violations

3. Refund Process

To request a refund, please follow these steps:

1. Contact Us: Call (855) 703-3073 or email contact@utilityweserve.com
2. Provide Information: Include your account details, service date, and reason for refund
3. Review Process: We will review your request within 3-5 business days
4. Refund Processing: Approved refunds are processed within 7-10 business days

4. Partial Refunds

In some cases, we may offer partial refunds:

• When services have been partially delivered
• For subscription services used for part of the billing period
• When third-party costs cannot be recovered

5. Refund Methods

Refunds will be processed using the same payment method used for the original transaction:

• Credit Cards: 5-7 business days
• Bank Transfers: 7-10 business days
• Digital Wallets: 3-5 business days

6. Cancellation Policy

You may cancel scheduled services:

• 24+ hours before: Full refund
• Less than 24 hours: 50% refund
• No-show: No refund

7. Dispute Resolution

If you're not satisfied with our refund decision, you may:

• Request a review by our customer service manager
• File a complaint with your credit card company
• Contact your local consumer protection agency

8. Contact Information

For refund requests or questions about this policy: